Credit Controller

a designated trade debtor ledger by way of verbal and written communication, against a personal cash collection target
• Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of their ledger, themselves, their team and the Credit Control Department
• Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution.
• Customer queries to be logged, escalated and followed up timely with relevant departments
• Effective management of collection system, adhering to all best practice standards
• Build positive relationships with key stakeholders. Lead monthly reviews with the Operational and Finance teams to highlight debt risks and opportunities
• Ensuring accurate client details are maintained on the sales ledger including notes of action, invoice status and contact details
• Working towards monthly individual objectives, to reduce overdue debt
• Reconciling accounts on a monthly, termly and annual basis
• Ensuring timely and accurate allocation of all payments received on designated ledgers
• Providing detailed information to facilitate timely completion of Debt Reporting
• You will ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes Essential Criteria:
• Previous experience in a Credit Control role gained within a fast paced organization
• Excellent verbal and written communication skills Job Level 3 Job Description Internal Core Competencies: Key Indicators: Customer Orientation:
• Seeks to understand customer needs and builds credibility with the customer by providing inputs on solutions • Integrates client feedback and delivers accordingly to agreed specifications and timelines in order to ensure highest level of customer satisfaction Analytical Ability:
• Breaks down the problem into its constituent parts to get a better understanding of issues
• Evaluates the available solution options whilst solving problems High Impact Communication:
• Communicates with conviction and is confident to share own point of view
• Listens attentively and asks questions to seek clarity for oneself Learning & Innovation:
• Openness to new ideas • Learning Orientation