Customer Service Agent

Infosys

2.7

(23)

Ireland (Remote)

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #118746BR

    Position summary

    ation and harassment. We do not discriminate or allow harassment on the basis of race, colour, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status.

    About the Job:

    Based in our offices in Wexford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer's expectations and enable you provide them with a truly remarkable experience.

    This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford.

    Paid Training:

    All training provided is fully paid and will take place on site at our offices in Wexford. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will discussed during interview stage.

    There are many benefits to working at Infosys:

    20 Days vaca - pro rata for Part time

    Permanent Contract of Employment

    High energy and dynamic work environment

    Culture for promoting from within

    Tenure based Health Cover discounts

    Learning and development platforms available to all employees

    Global company with opportunities for growth across many countries

    Opportunities to be involved and give back to the community

    Easily accessible site for all modes of transport

    Tenure based Maternity Cover contributions

    Healthy eating scheme

    On site canteen

    Special staff offers - reduced rates with local stores and amenities

    Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform

    PRSA pension scheme

    Eligibility to take part in client bonus schemes on some campaigns

    Supportive working environment

    The opportunity to make life-long friendships

    The part you will play within the Infosys team:

    • You will be frontline support for our clients

    • Ability to use the systems and tools available to effectively handle customer's queries

    • Strive to achieve and maintain service level statistics

    • Maintain a high level of first call resolution and quality assurance

    • Contribute to overall team performance within your specialised department

    Personal success profile:

    • Fluency in English is a pre-requisite for this role

    • Passion for providing exceptional service to clients

    • IT literate

    • Confident telephone manner with strong communications skills

    • Self-motivated and friendly with a positive outlook

    • Ability to handle confidential information

    • Team Player

    • Strong attendance, performance and adherence to policies are essential for this role

    Hours of Operation:

    Full Time Hours over the Summer months totalling 40 hours per week then move to Part Time hours in September of 20 hours per week - Weekends and evenings.

    Business hours: 8am to 9pm

    Rate of Pay:

    Base hourly rate paid at €12.70

    Sales commission based on performance

    Location:

    On site at our offices in Wexford.

    The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.

    All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

    Our Privacy Policy covers how we collect and use your Data in the context of our recruitment process. By engaging in our recruitment process (submission of a CV etc.), you are consenting to collection, storage, use, and disclosure of your Data, including any sensitive information you elect to submit.

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.