D365 CRM Functional Consultant

ield Service module

• Configure field service applications

• Manage work orders

• Schedule and dispatch work orders

• Manage the Dynamics 365 Field Service mobile app

• Manage inventory and purchasing

• Manage Connected Field Service and customer assets

• Implement Microsoft Power Platform

• Manage customer experiences

• Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions

• Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

• Research customer issues that may be non-standard in order to offer solutions

• Design and Configure Dynamics 365 CE / Field Service Solutions

• Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery

• FRD, Requirement Gathering, proposals, demonstrations, User Training.

• Prepare and present demonstrations for Microsoft Dynamics CRM solution capabilities to the client

• Presales activities. Interact with prospects/clients to understand the business requirements, efforts and estimations.

• Assist the sales and presales teams to prepare proposals, participate on client presentations and support business development and sales of professional services, when necessary.

• Consulting experience working with external clients.

• Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.

• Excellent interpersonal, presentation and communication skills

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.