Digital Lead

alary Range: 108571-119893 AUD Total Gross

Location : Melbourne

Roles and Responsibilities:

• Bottom-line responsibility of Infosys delivery
• Collaborating with business teams to understand business requirements
• Understand the various integration touch point and data flow related to customer service, POS and digital businesses
• Provide solutions to production issues around digital, customer service and retail areas
• Drive /participate/coordinate key meetings with stakeholders
• Focus on operational excellence, identification and eradication of process inefficiencies. Continuous improvement initiatives

Skill / Competencies / Experience:

• • Domain: Customer Service, Ecommerce (Digital) and Stores
  • Cloud and Integrations :- AWS Services, Biztalk, Kafka
  • Database: - Cliqview, Oracle, SQL server
  • Enterprise Tools: JIRA, ServiceNow, Automic Scheduler
  • Documentation : Confluence

ESSENTIAL

• Good functional and technical knowledge of ecommerce and digital systems

• to be able to guide team.

PREFERRED

• Strong communication skills, both written and verbal.
• Highly motivated self-driven with a positive attitude.

ADDITIONAL- Excellent customer facing skills

• Excellent written and verbal communication skills

• Strong attention to detail and outstanding analytical and problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."