Employee Relations Specialist

nt of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability.

• Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances.
• Take necessary steps to resolve cases promptly and drive achievement of critical SLAs.
• Highlight high risk cases, trends and management capability issues as appropriate, for the relevant sector in the client's business.
• Support with ER letter drafting including the formation of allegations and outcome letters.
• Review and advise on case evidence/notes and procedural correspondence.
• Coach, guide and influence managers to take the best approach to dealing with employee relations issues.
• Manage and maintain HR systems, recording all ER cases in a case management system.
• Build and maintain strong working relationships with key client stakeholders.
• Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate.
• Liaising effectively with other internal departments and external teams.
• To support colleagues in the wider team as and when required.
• To contribute to improvement of team processes/systems/ways of working in accordance with Infosys' continuous improvement ideology.

Essential Criteria:

• Previous experience of advising and supporting managers with complex ER issues
• Strong communication and influencing skills with the ability to interact across all levels of management.
• Strong customer focus
• Strong attention to detail, problem solving ability and ability to deliver results to deadlines.
• Strong understanding of Employment Law
• Good interpersonal skills
• Good written communication skills
• Good IT skills

Desirable Criteria:

• experience of working to challenging SLAs/KPIs
• experience of dealing with volume case work
• Good knowledge and experience of Irish employment law and practice
• Experience liaising with IBEC