Engineering Operations

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Role Description: Are you passionate about keeping enterprise mobility platforms stable, secure and reliable? We're looking for an Engineering Operations - Enterprise Mobility professional to join our team.
We are seeking an Engineering Operations professional to support and enhance large-scale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g. Microsoft Intune, VMware Workspace ONE, Ivanti Endpoint Manager, Ivanti Neurons) and device enrolment programs (e.g. Apple Automated Device Enrolment ADE, Samsung Knox Mobile Enrolment KME, Android Zero Touch Enrolment ZTE). You will contribute to operational stability, security, and compliance by supporting incident response, change and release activities, platform health monitoring, and continuous improvement, working closely with internal teams, vendors, and stakeholders.

Location : Melbourne, Sydney

Salary : 90,243- 98,861 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Mobility Operations, Change & Release Governance: Support ITIL-aligned change control, impact assessments, and assist with release readiness for go-lives.
• Incident, Escalation & Problem Management: Support high-priority incidents (incl. mission-critical/emergency services), Assist with escalation management for complex or high-impact issues, including timely updates and accurate ticket hygiene and contribute to root-cause analysis/problem management.
• Security, Risk & Vulnerability Management: Support vulnerability remediation activities in collaboration with Cyber Security teams and platform SMEs.; maintain evidence audits and support fleet posture/security event reporting.
• Platform Engineering & Lifecycle Management: Monitor platform health and performance and raise risks/issues proactively with recommended actions. Support OS/app testing and compatibility checks.
• Device Provisioning, Automation & Scale: Support zero-touch enrolment (Apple Business Manager, Android zero-touch, Samsung Knox Mobile Enrolment)

Essential:

• Bachelor's or master's degree in computer science, Information Technology, or a related field
• Over 5 years of experience in Enterprise Mobility Management, Platform Operations, or Engineering Operations within large-scale, regulated environments (e.g., Telco, Enterprise, Government).
• Hands-on familiarity with UEM/EMM platforms such as Microsoft Intune, VMware Workspace ONE and Ivanti Endpoint Manager including enrolment ecosystems (ADE, KME, ZTE).
• Strong communication skills to coordinate with stakeholders and provide clear operational updates.

Preferred :

• Prior working experience in Engineering Operations within large-scale, regulated environments (e.g., Telco, Enterprise, Government)
• Australian Citizenship or Permanent Residency preferred.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
• Analytical Problem-Solving: Structured RCA, pattern recognition across incidents/changes/requests, and strong data literacy.
• Process, Quality & Governance: ITIL discipline, rigorous QA across change/release/operations, and a continuous-improvement mindset.
• Collaboration & Stakeholder Engagement: Effective cross-functional partnering; communicates clearly with technical and non-technical audiences; strong customer empathy.

ADDITIONAL- Excellent customer-facing skills

• Excellent written and verbal communication skills

• Strong attention to detail and outstanding analytical and problem-solving skills. In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance

• Paid Parental and Volunteer leaves

• Employee Assistance Program (EAP)

• Flexible working arrangements (hybrid, reviewed case-by-case basis)

• Health Insurance Discount and Well-being Program

• Access to Fitness and Gym Memberships

• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."