EUC Analyst

guage skills needed**
English, German, Multilingual for Romania

Soft skills

• Proven Customer Service skills
• Excellent written and oral communication
• Create deep client impact
• Execution excellence

Area of responsibilities
The role is expected to carry out following function/activities as part of this job.

• Provides expert judgment and analysis for the design, development and implementation of desktop systems.
• Analyzes requirements to ensure the system meets performance needs.
• Ensures that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Assists with desktop/laptop images including updates, patches and performance/process enhancements.
• Has the ability to script, test and deploy automated desktop solutions.
• Provide level2/3 desktop/ laptop break-fix support
• Responsible for writing documentation to describe existing and new environments, technologies, and enhancements.
• Assists with the testing and selection of non-server computing hardware to be used within the enterprise.
• Assists with the design and maintenance of new images for desktops.
• Works with outside vendors as requested for incident resolution and to stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
• Assists with writing, testing, and installing packages for software upgrades/patches.
• Serves as a top tier desktop support.
• Work with offshore teams.