Field Operations Tech Support Engineer

Pv4/IPv6 addressing**, subnetting, and basic routing concepts to manage and optimize network operations.

• Assist in implementing and verifying network configurations.
• Configure and troubleshoot networking devices related issues.
• Provide support for connectivity issues, ensuring timely resolution
• Work with network protocols such as DHCP, DNS, HTTP, FTP, and ARP to ensure proper functionality and address issues as needed
• Diagnose and resolve common network connectivity issues, including slow speeds, dropped
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

• Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
• Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution.
• Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders.
• Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.