Field Support

t's location mentioned below.
Required Qualifications:

• Candidate must be located within commuting distance of below locations.
• 26170 Nava, COA ,85090 CD.
• Obregon, SON
• Mexico City Office

This job requires relational shifts including night shifts.

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4-5 years of Information Technology experience
• At least 3 years of Strong end user desk side experience.
• Experience in administering desktop applications, tech refresh, OS (Operating System - Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
• Experience in hardware troubleshooting skills - replace parts in laptops/desktops.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
• Understanding of UPS, HVAC and other facility devices.

Preferred Qualifications:

• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user's technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.