Genesys Engage Lead

Infosys

2.7

(23)

Charlotte, NC

Why you should apply for a job to Infosys:

4.2/5 in supportive management

57% say women are treated fairly and equally to men

Ratings are based on anonymous reviews by Fairygodboss members.

Our STEM education and maker movement programs enable you to support a more equitable digital society

At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.

At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.

#133548BR

Position summary

ivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
4+ yrs exp on contact center Solutions Onprem and cloud
Configure and troubleshoot Genesys Software and hardware components
Genesys Engage Experience is must to have
Strong knowledge on Genesys framework, IVR Development, scripting, Routing and reporting
Troubleshooting Genesys issues, log analysis, call flow debugging.
Experience on Routing methods, recording platform exp, Nice Platform

Preferred Qualifications:
Genesys Engage experience is must to have.
Strong knowledge on Genesys framework, IVR Development, scripting, Routing and reporting
Troubleshooting Genesys issues, log analysis, call flow debugging.
Experience on Routing methods, recording platform exp, Nice Platform

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.