ISM Technician

ment ensuring stock levels are constantly monitored.

• Hardware request and receipt through our internal ordering system.

• Actively monitoring the ticket queue and managing requests through to completion.

• Housekeeping on IT rooms.

• Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).

• Supports hardware decommissioning events.

• Supports Business moves / changes - ensure involvement in early stages of planning.

• Managing escalations through to conclusion.

• Manage client expectations.

• Setup and installation of Temporary training rooms / Office wide events - Expo's.

• Comms room patching.

• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.

• Image/re-image computers, configure IP phones and mobile phones.

• Supports work from home hardware requests.

• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.

• Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's

REQUIREMENTS:

• Excellent communication, interpersonal and customer care skills.

• Ability to work well under pressure and to tight timescales.

• Strong organizational and problem-solving skills.

• ITIL foundation understanding

• Knowledge of Windows operating system, applications, and computer hardware.

• Interacting with other support groups across multiple platforms.

• Experience using a help desk call management system.

• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.

• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).

• Language: English/Cantonese

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] **or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."**