IT Service Desk Analyst with French

and managing tickets received via phone (around 40 calls per day) and emails

• 1st line support - remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals

• Prioritize requests and incidents based on impact and urgency by selecting severity level

• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

• To maintain a high degree of customer service for all support queries and adhere to all service management principles

• Creating and updating support documentation and knowledge base articles to assist other support staff and end users

What we expect from you?

• Excellent written and verbal communication skills in French and English

• Strong active listening skills and ability to work independently

• A big advantage will be prior IT support experience related to passord reset, software installation and general user management

• Basic understanding of computers, network, software, mobile devices and cloud based technologies

• Ownership, responsibility and critical thinking

Employee perks, benefits:

• Hybrid work model;
• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities.