IT Service Desk Analyst with French

Infosys

2.7

(23)

Czechia (Remote)

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #117489BR

    Position summary

    and managing tickets received via phone (around 40 calls per day) and emails

    • 1st line support - remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals

    • Prioritize requests and incidents based on impact and urgency by selecting severity level

    • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

    • To maintain a high degree of customer service for all support queries and adhere to all service management principles

    • Creating and updating support documentation and knowledge base articles to assist other support staff and end users

    What we expect from you?

    • Excellent written and verbal communication skills in French and English

    • Strong active listening skills and ability to work independently

    • Prior IT support experience related to passord reset, software installation and general user management

    • Good understanding of computers, network, software, mobile devices and cloud based technologies

    • Knowledge/experience with IT infrastructure will be an added advantage

    • Ownership, responsibility and critical thinking

    Employee perks, benefits:

    • Hybrid work model;
    • Long-term and stable cooperation;
    • Performance bonus;
    • Financial appraisal for referring your friends and acquaintances;
    • Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
    • Meal allowance;
    • Multisport card;
    • Benefit card;
    • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
    • 25 days of paid leave;
    • Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
    • Expat Assistance Services for new joiners;
    • Relocation Package;
    • Teambuilding activities.

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.