JAMF Lead Consultant

mmuting distance of Frisco, TX or be willing to relocate to the area. This position may require travel.

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of Information Technology experience.

Preferred Skills:

• Minimum of 5 years of experience in IT support, with a significant focus on Apple device management using JAMF Pro.
• In-depth knowledge and experience with the JAMF Pro platform, including configuration, administration, policy creation, packaging, and scripting.
• Strong understanding of macOS and iOS operating systems, hardware, and troubleshooting techniques.
• Experience with Apple Business Manager (ABM) and Apple School Manager (ASM).
• Proficiency in scripting languages such as Bash, AppleScript, or Python for automation and management tasks.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong leadership and mentoring abilities with experience guiding and developing technical support teams.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with mobile device management (MDM) principles and best practices.
• Familiarity with network protocols and security concepts relevant to Apple devices.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• JAMF certifications min JAMF 300

Responsibilities:

• Serve as the primary point of escalation for complex JAMF-related support issues, providing advanced troubleshooting and resolution.

• Lead and mentor a team of IT support staff, providing guidance, training, and performance feedback related to JAMF and Apple technologies.

• Oversee the configuration, management, and maintenance of our JAMF Pro server and related infrastructure.

• Develop, implement, and enforce policies and procedures for Apple device management, software deployment, patching, and security using JAMF Pro.

• Manage the deployment, configuration, and ongoing support of macOS and iOS devices.

• Troubleshoot and resolve technical issues related to Apple hardware, macOS, iOS, and integrated software.

• Develop and maintain comprehensive documentation for JAMF configurations, support processes, and end-user guides.

• Collaborate with other IT teams to ensure seamless integration of Apple devices within the broader IT infrastructure.

• Stay up-to-date with the latest Apple technologies, JAMF updates, and industry best practices.

• Participate in projects involving the implementation and integration of new Apple technologies.

• Manage and maintain Apple Business Manager (ABM) and Volume Purchase Program (VPP) for efficient device enrollment and app deployment.

• Monitor and analyze the performance of managed Apple devices, proactively identifying and resolving potential issues.

• Provide excellent customer service and technical support to end-users with varying levels of technical expertise.

• Contribute to the development and delivery of end-user training on Apple devices and related software.

• Manage the escalation process for customer cases as needed.

• Provide direction and measurement of key metrics to technical support staff and the team.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.