Lead Production Support Engineer| Java | Stockholm, Sweden

relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of Lead Application Support Engineer with focus on Java-based applications, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR. You will also provide regular support/guidance to project teams on complex coding, issue resolution and execution.
You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

• Interfacing with technical and business stakeholders - internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists).
• Managing and maintaining production environment.
• Change management and application deployments.
• Restore a normal service operation as quickly as possible and minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.
• Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.
• Preparing internal reports on Major incidents and leading their review with Executive Management.
• SLA & KPI reporting
• Onsite - Offshore coordination.
• Interfacing with technical and business stakeholders - internal and external.
• Configuration, customization and integration of application.
• Client interfacing and offshore coordination.
• Available to be on-call and support production issues.

Required

• At least 6+ years of experience with Information Technology.
• Primary skill: Design, develop, test, and maintain Java-based applications.
• Java, Spring boot, Microservices, HTML & JavaScript/jQuery, Groovy, XML,Ubuntu 20., MariaDB 10.3, MSSQL
• Application support and maintenance experience: L2/L3 support, ITIL processes and ITSM tools, Handling 24x7 operations, critical incidents, Monitoring & observability tools, Splunk
• Experience and good understanding of IT SDLC lifecycle phases. Through understanding Agile principles and practices
• Familiar with latest trends in industry from technology and domain standpoint
• Creative, innovative and able to work in a fast-paced environment
• Experience and desire to work in a Global delivery environment.

Personal
Besides the professional qualifications, we respect and place equal importance to the candidate's personality which facilitates success in customer environments. Few traits we look for are:

• High analytical skills
• A high degree of initiative, flexibility and adaptability
• High customer orientation
• Quality awareness
• Good verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit https://www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer