Lead SAP CX / C4C Consultant

Infosys

2.7

(23)

Calgary, Canada

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Position summary

on.
At least 4 years of Information Technology experience.
Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

8-10+ years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules, SAP C4C
Experience across Electricity (preferred), or Gas or Water Utilities industries North America
Core skills in key process and architectural knowledge in customer service for utilities - Move in Move out, Contract accounts, fundamental knowledge of other key ISU processes of S/4 ISU
Experience in SAP CRM ISU or S/4 ISU - Customer Service / Customer Engagement module
Experience in BRF+
Experience of atleast 1 end to end lifecycle implementation activities including:
- Requirement gathering
- Business process design
- SAP configuration
- RICEFW Functional design
- Systems and Integration Testing
- Resolving production issues
Strong Client Facing experience, great communication and presentations skills
Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
Project experience with SAP C4C Utilities is preferred
Ability to work with offshore teams and coordinating work delivery between onsite and offshore
Flexible work timings required due to remote working environment including offshore overlaps twice a day

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required in an ad hoc basis (depends on the current situation) as per the job requirements.
The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face to face.
Estimated annual compensation range for the candidate based in the below location will be:
Ontario $92701 to $ 107185