Oracle CX (Fusion Service Cloud) Principal Consultant

teams on project processes and deliverables.

Required Qualifications:

• Location for this position is Raleigh NC, Indianapolis IN, Phoenix AZ, Richardson TX or Hartford CT. This position may require relocation and/or travel to client/project location.

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least11 years of Information Technology experience

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcometo apply. Infosys is unable to provide immigration sponsorship for this role at this time

• Minimum 8 years of experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, Service Logistics Cloud, and related technologies

• Experience in Architecture/Design /Detailing of Processes and Problem Definition.

• Knowledge and experience implementing Service Request Management, RMA / Depot Repair, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service Cloud.

• Strong understanding of business processes related to Customer Service, Service Entitlements/Coverages, Depot Repair

• Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, Reporting and Analytics.

• Knowledge of Webservices based integration

• Proven experience in PoC ideation, creation, and presenting demonstrations to clients.

Preferred Qualifications:

• Perform role of a Principal Consultant at onsite / offshore and work with offshore team on deliverables.

• Experience with Oracle Subscription Management Cloud is a plus.

• Knowledge of Oracle Order Management Cloud, Oracle Inventory Cloud, Oracle Maintenance Cloud is desirable

• Should have done at least 2 green field implementations and have experience in working in projects with Agile methodology.

• Good analytical and communication skills

• Should be able to build strong business partner interactions with client stakeholders.

• Experience and desire to work in a Global delivery environment

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance

• Long-term/Short-term Disability

• Health and Dependent Care Reimbursement Accounts

• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)

• 401(k) plan and contributions dependent on salary level

• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.