Pega Consultant
Mexico City, Mexico
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
#147185BR
Position summary
and emergency releases.
- Troubleshoot Pega rules, flows, activities, data pages, and integrations.
- Analyze logs (Pega, WebSphere/WebLogic/Tomcat, DB) to diagnose issues.
- Perform minor enhancements, bug fixes, and configuration changes.
- Support case management, SLA breaches, and workbasket issues.
- Assist with Pega upgrades, patches, and performance tuning activities.
- Support Pega environments across DEV, QA, UAT, and PROD.
- Ensure platform stability, security, and compliance.
- Coordinate with business users, QA, infra, DB, and development teams.
- Participate in on-call rotations and weekend support.
- Mentor junior support team members and provide technical guidance.
- Prepare and maintain support documentation, SOPs, and knowledge base articles.
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.