ings as required on a case-to-case basis.
- The candidate might also be required to take shifts to support US time zone.
Nice to have skillsets:
- Power Platform Administration - CoE Toolkit
- Copilot Studio and AI applications
- Power Pages
- Power BI
- Power Automate desktop RPA
- SQL Queries
- Some background in Oil and Gas industry .
Higher weightage to candidates who have any combination in 'Nice to have skillsets' section.
Typical duties for the position include:
- Perform service management for Upstream and business segment applications in the Oil and Gas industry, work with other service management teammate in United States, Canada, and India.
- Reporting critical outages to management and business partners until successful resolution and deals effectively with issues that are complex, confidential and sensitive in nature.
- Work with different Pods teams for production releases, handle incident/problem in Prod environment and user queries from different markets.
- Cooperate with existing site reliability engineering team/global support team to support all applications in Power platform.
- Work with vendor to ensure system issue being well followed up.
- Collaborate with management to improve and customize reports related to production support and stability.
- Willing to be the first to try new technologies and be able to quickly produce proof of concept.