#145970BR
og (L1/L2/L3 support, maintenance + minor enhancements).
Pricing models: T&M, Managed Capacity, Managed Services / Monthly Fee, demand packages, Unit Rate per ticket/CR.
Sizing/estimation: volumetrics, seasonality, module/level mix, learning curve, automation impact.
Transition & Hyper-care: KT (knowledge transfer), shadowing/reverse KT, readiness criteria.
Governance: cadence (operational/tactical/strategic), RACI, risk & compliance.
SAP ERP: ECC and S/4HANA (FI/CO/MM/SD/PP/PM/HCM/EWM/WM/QM).
Platform: SAP BTP, SAP Integration Suite (CPI), PI/PO.
Ops/Infrastructure: SAP Basis/NetWeaver, HANA, performance & monitoring.
ALM: SAP Solution Manager (including ChaRM) and SAP Cloud ALM.
Security & Risk: SAP GRC, SoD, roles/authorizations.
SAP DevOps (transport management, dual landscape, feature toggles, ABAPGit when applicable).
Pre-Sales Tools: ITSM: ServiceNow / Jira Service Management / Solution Manager ITSM / others.
Compliance (Brazil): LGPD (data handling in incidents/transport logs).
Understanding of Brazil SAP Localization (SPED, NF-e) at a conceptual level.
Additional information:
Type of work: CLT, Flexible hours.
Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.
Career: Global work on national and international clients and/or projects, possibility of international career movement.