(ERP) systems (e.g., SAP, Oracle)
- Working knowledge of order processing best practices
- Understanding of supply chain management principles
- Experience in customer service
Main Responsibilities:
- Process and manage customer orders in a timely and accurate manner
- Verify order details and pricing against inventory availability
- Communicate effectively with customers regarding order status and any issues
- Investigate and resolve order discrepancies
- Collaborate with sales, warehouse, and finance departments to ensure order fulfillment
- Maintain accurate order records and reports
- Analyze order data to identify trends and opportunities for improvement
- Stay up-to-date on company policies and procedures related to order management
Additional Information:
This is a basic job description, and specific requirements may vary depending on the company and industry. Some Order Management Analyst positions may require additional technical skills or experience in a specific industry.
This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.