Production Support Specialist (L2) DevOps - Cloud

cident management and reporting of production outages, root cause analysis & follow-ups.
. Build and maintain relationships with various GS technology and business organizations.
. Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools.
. Local change management and incident management representation for critical infrastructure products
. Interface directly to the local client base, executing their requirements within a global framework.
. Perform Cloud Infrastructure Support activities as part of the Firm's Technical Infrastructure team.
. Work actively with technology teams to analyze and resolve issues related to AWS, GCP.
. Identify defects, discrepancies, and trends by ways of troubleshooting.
. Infrastructure support of products and systems to enable automation and help improve and achieving efficiency.
. Understand the regional dependencies and drive the regional technical requirements.
. Provide application lifecycle support for critical GS Internet facing applications with continuous focus on improvement and performance measurement.

SKILL/EXPERIENCE

. 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.
. Good Linux Scripting/Development skills - JAVA, Python (any).
. Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
. Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
. Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.
. Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini.
. Strong analytical and troubleshooting capabilities.
. ITIL and ITSM experience a plus.
. Excellent soft skills & Communication (Verbal and Written) .
. Must be willing to work in rotational shifts.
. Ability to Multi task in high paced environment.
. Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.
. Global clients facing Support team experience a plus.
. Able to work within a Global team, prior experience a plus .
. Having worked in environment supporting 10000+ servers a plus.
. Prior experience with Financial Institution a plus.
. Multiple Application Support Experience a plus.
. 3-5 years of experience in Cloud Support Engineer role.
. Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools.
. Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Networking, Load Balancing, Monitoring & Audit.
. General troubleshooting and debugging of AWS and GCP based applications.
. Experience with Infrastructure as code (IaC), Gitlab, Terraform.
. Understanding of one of the Scripting languages: Shell script or Python.
. Any relevant certifications on AWS to demonstrate an interest and experience in this field.
. Strong analytical and troubleshooting capabilities.
. ITIL and ITSM experience a plus.
. Excellent soft skills & Communication (Verbal and Written) .
. Must be willing to work in rotational shifts.