#123718BR
in and have deep understanding of the Salesforce sales Cloud& communities' solutions.
○Should be Salesforce Certified
Employee DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
PROJECT ACTIVITIES AND RESPONSIBILITIES
• Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases.
• Proactively monitor services to identify issues.
• Maintains updated system documentation and Salesforce policies/procedures.
• Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations.
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls.