SAP BASIS & NetWeaver Consultant

sible for providing support and manage, monitor SAP applications running on HANA db, ASE, SQL Server databases.

• Provide user support, manage major incident calls, document the issues, solution and complete root cause analysis report.
• Willing to receive, make and join calls with > resources worldwide, support during weekends, assist during maintenance windows, project golive.
• Support during Eastern time zone
• Experience in managing sap jobs directly in SAP and in Redwood job scheduler
• Experience in setting up printers.
• Install manage SAP Java systems, upgrade, patch and work with DBA and infrastructure team.
• Follow change management process, work with other service providers.
• Knowledge in SAP Solution manager alert configuration and charm process.
• Provide oncall support, monitor service tickets, incidents respond and maintain sla. Respond to emails and messages.
• Knowledge in SAP BTP, Fiori, Enterprise Portal, NWDI
• Experience using trace utilities and analyze log file, HANA studio, DBA cockpit, analyze and dumps for memory and CPU consumption, provide solution to issues.
• Experience in setting up, managing Disaster Recovery system for SAP Hana, SQL Server, MaxDB - SAP Content servers
• Involved in SAP GUI rollouts and management.
• Facilitate the execution and management Solution Manager.
• Document and troubleshoot SAP interfaces, issues and solution applied
• Knowledge of SAP best practices.
• Ability to manage multiple tasks and projects simultaneously.
• Strong attention to detail and organizational skills.

Desired (Nice to have)

• Should be able to perform basis monitoring such as SAP system performance, monitoring of dumps, file-system growth, monitoring of jobs, process, user response times, process monitoring, locks monitoring, releasing locks, backup monitoring, etc.
• Should be able to perform documentation of various regular procedures.
• Employ in-depth knowledge specific to the service being supported to troubleshoot and resolve customer impacting/potentially customer impacting issues
• Escalates functionally and hierarchically as required and according to established SOPs.
• Participates in special projects and performs other duties as assigned.
• Analytical skills
• Work with Project Managers to understand any unique SAP Basis requirements and provides solutions in implementing required changes into our current > SAP system.
• Evaluate proactively upcoming projects and look for threshold issues where changes would be made to facilitate the new requirements without impacting current user load
• Responsible for proactive evaluation of current system and business processes to provide capacity planning, efficiency and process improvements.
• Participate in the exchange of ideas and information within the department.
• Provide regular updates to appropriate managers.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices after discussion and management approval.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Exchange knowledge and information with other > facilities to ensure best practices are shared throughout the > organization.
• Ensure 100% adherence to all company policies, procedures (i.e. Health, Safety and Quality) and regulations associated with this position and as directed by supervisor.
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to > or customer specific and to IT systems
• Experience and desire to work in a Global delivery environment.
• The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.