SAP Program Manager

of every year of education

• At least 13 years of experience with Information Technology
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
• This position will be based in Memphis, TN and may require travel to client / project location/s

Preferred Qualifications for SAP Program Manager:

• At 13 years of experience managing large-scale, complex SAP Application Management Services (AMS) or support programs.
• Deep functional and/or technical understanding of core SAP modules (e.g., FI/CO, SD, MM, PP, HCM, BW). Experience with S/4HANA is highly desirable.
• Experience with S/4HANA is a significant plus.
• Exceptional client-facing and communication skills (written and verbal), with the ability to effectively present to senior management and C-level executives.
• Excellent problem-solving, negotiation, and conflict resolution skills.
• PMP, ITIL, or Agile certifications are a plus.
• Act as the primary point of contact and trusted advisor to the client's business and IT leadership.
• Lead, manage, and motivate a distributed team of SAP functional and technical consultants, both onsite and offshore.
• Oversee all aspects of the AMS program, including incident management, problem management, change management, and service request fulfillment.
• Ensure all services are delivered within agreed-upon Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Develop and maintain program governance, including regular status meetings, steering committee presentations, and performance reporting.
• Manage the program budget, scope, and resource allocation effectively.
• Cultivate and maintain strong, positive relationships with key client stakeholders at all levels of the organization.
• Proactively identify and address client needs, challenges, and opportunities.
• Present program performance, value, and strategic recommendations to the client on a regular basis.
• Act as an escalation point for any high-priority issues and ensure timely resolution.
• Oversee the day-to-day operations of the SAP AMS program, ensuring process adherence and quality delivery.
• Drive a culture of operational excellence and continuous improvement within the team.
• Manage the program's backlog and roadmap, prioritizing enhancements and new initiatives in alignment with client business objectives.
• Ensure compliance with client's IT policies, change management procedures, and security protocols.
• Facilitate knowledge transfer and training to team members and client personnel as needed.
• Collaborate with the client to define and refine the long-term SAP roadmap.
• Identify opportunities for program growth and new service offerings (e.g., RPA, S/4HANA migration, cloud integration).
• Develop and present business cases for new initiatives or technologies that can provide value to the client.
• Stay abreast of industry trends and new SAP technologies provide strategic guidance to the client.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required in an ad hoc basis (depends on the current situation) as per the job requirements.