Senior Consultant

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Role: CRM Sr Consultant - AI (JL5) Number of Openings: 1 Position Relevant Yrs. of experience 8-10 years of experience in developing and delivering global/regional IT capabilities
3-4 years of lead experience in managing functional/technical delivery
3-4 years in end to end implementation of AI solutions Mandatory skills Technical Skills & Experience

• Should have a hands-on experience in key modules of D365 CRM (including but not limited to D365 Customer Services, Customer Insight - Journey: Real-time Marketing and D365 Sale modules)
• Should be having good understanding on PowerApps, Power Automate flows
  Requires a good hands-on D365 configuration and customizations.
• Good exposure to business and system analysis
• Strong AI skills with end-to-end AI implementation

Other Skills

• Strong analytical skills; Self-motivated and organized. Ability to prioritize carefully, working across multiple workstreams and to multiple deadlines.
• Excellent communicator both written and verbal. Must be comfortable working with a wide range of stakeholders.
• Great team player. Must be able to collaborate positively and inclusively within large teams with enthusiasm for learning new skills and systems.

Job Description Responsibilities:

• Responsible for understanding business needs related to customer relationship management, analyzing requirements, and translating them into actionable solutions within the CRM system.
• Proven experience of translating end user requirements into software capabilities
• Experience of building POCs/presales processes and supporting new opportunity bids
• Experience in Agile delivery experience
• Design, Develop and implement AI models to address business challenges
• Deploying AI solutions into production environments and ensuring their integration with existing systems.
• Monitoring and evaluating performance of the AI systems

Domain Banking