Senior Consultant - Healthcare Consumer Digital Strategy, Infosys Consulting

e data, design user experiences, build deliverables, and support the engagement manager with day-to-day progress tracking, risk identification, and stakeholder coordination.
This role is ideal for someone who enjoys hands-on work - from mapping journeys to interviewing users, analyzing operational processes, synthesizing insights, and creating polished client deliverables in PowerPoint. You do not need to sell technology, but you must understand how digital capabilities and AI enable better consumer experiences and operational outcomes.
Key Responsibilities
1. Workstream Leadership & Delivery Execution

• Lead one or more workstreams within a larger engagement, ensuring tasks, timelines, risks, and dependencies are well managed.
• Conduct structured problem-solving, data synthesis, and experience analysis.
• Manage day-to-day project activities, track progress, flag issues, and escalate risks early.
• Prepare and deliver executive-ready materials using strong PowerPoint and storytelling skills (non-negotiable).

2. Research, Analysis & Insight Generation

• Conduct user, stakeholder, competitive, and market research to inform experience strategy.
• Execute qualitative and quantitative research such as:
  • User interviews
  • Usability testing
  • Heuristic evaluations
  • Content analysis
  • Journey mapping
• Analyze health plan operations, digital capabilities, and policy/process constraints to identify experience barriers and opportunities.
• Translate research insights into clear recommendations and design implications.

3. Human-Centered Design & UX Leadership (If UX Practitioner)
If the candidate is a UX designer, they will be expected to:

• Lead UX design for their workstream or the entire engagement.
• Create IA, wireframes, user flows, prototypes, and annotated design specifications.
• Collaborate with design, product, and engineering teams to refine requirements.
• Validate concepts through user testing and feedback loops.
• Ensure experiences support adoption, usability, accessibility, and regulatory compliance.

4. Consumer Digital Strategy & Experience Support

• Support digital strategy development through research, synthesis, journey analysis, and evaluation of current-state capabilities.
• Help build experience blueprints, target-state concepts, and roadmaps.
• Evaluate operational, technical, and organizational blockers to digital adoption.
• Support KPI development, measurement frameworks, and impact analysis.

5. Client Collaboration & Communication

• Work directly with client stakeholders to gather inputs, test ideas, and present insights.
• Support facilitation of workshops, interviews, and working sessions.
• Demonstrate strong written and verbal communication in all client-facing interactions.
• Build trust through professionalism, preparedness, and quality of work.

6. Practice Development & Team Contribution

• Contribute to internal POVs, assets, and templates for digital strategy and experience work.
• Support the growth of our healthcare consumer digital practice through research, thought leadership, and project excellence.
• Mentor Analysts and Consultants with guidance on analysis, UX methods, deliverable quality, and consulting fundamentals.

Required Qualifications

• Bachelor's degree and 5+ years of experience in healthcare consulting, digital consulting, consumer experience, UX design, or product-related roles.
• Experience in at least two or more health plan operational areas (claims, enrollment/billing, contact center, UM/PA, A&G, benefits, provider operations, etc.).
• Hands-on experience conducting user research, synthesizing insights, and creating journey maps or experience analyses.
• Strong understanding of digital platforms and enabling technologies - including how AI can enhance digital experiences.
• Exceptional PowerPoint and communication skills - must produce polished, executive-ready client deliverables.
• Proven ability to manage tasks independently, structure workstreams, and deliver high-quality outputs with minimal oversight.
• Comfortable coordinating across business, digital, operations, and UX/design stakeholders.
• Ability to travel up to 50%, depending on client requirements
• Must be a Resident of an Infosys Consulting Hub Locations of California, New York, New Jersey, Georgia, Massachusetts or must reside in a city that is within a 2-hour driving distance from one of these hub locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time..

Preferred Qualifications

• Experience in health plan digital experience, service design, or consumer engagement roles.
• UX or research background with portfolio demonstrating IA, wireframes, flows, prototypes, and test outputs.
• Experience measuring digital experience performance, adoption, and operational impacts.
• Familiarity with health plan regulatory, compliance, and accessibility requirements.
• Exposure to Agile or hybrid delivery models.
• Strong analytical skills, including the ability to derive insights from research, operational data, or competitor evaluations.

Estimated annual compensation range for candidate based in CA, NJ and NY will be $130000 to $177000

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off