Senior Operations Manager

ave 45 delivery centers in 16 countries spread across 6 continents, with 58,000+ employees from over 111 nationalities, as of June 2024.

Key Responsibilities & Deliverables: • Lead the Accounts Receivable team to maximise on Monthly Cash Collected performance whilst continuously improving aged debt positioning that strives for world-class collection metrics •
Lead continuous improvement collection strategies across diverse client sectors by utilizing technology automation solutions to drive efficiencies •
Manage the monthly Cash Target setting procedure through structured client engagement to ensure timely communication each period •
Develop a robust relationship with the Finance Leadership team and their respective teams, to ensure transparent communication surrounding debt and collection performance •
Ensuring focus is maintained in key areas including cash collection and debtor days ensuring there is no slippage during a time of significant change
• Ensure cash received is accurately posted on a timely basis utilizing automated matching technology capabilities • Establish clear objectives whilst conducting regular 1-1s and performance evaluations •
Lead Accounts Receivable change initiatives whilst maintaining team morale, engagement and operational excellence Essential Criteria: •
Proven Transformation experience •
Track record in process improvement through technology implementation •
Excellent communication skills

Job Description Internal Core Competencies:
Key Indicators:
Customer Orientation:
• Service orientation
• Responsiveness Analytical Ability:
• Problem Solving High Impact Communication:
• Clarity in communication, grammar & sentence constructions Learning & Innovation:
• Openness to new ideas
• Learning Orientation