Senior Principal - Digital Strategy & Experience Design, Banking & Wealth Management

experience.

Key Responsibilities:

• Digital Strategy, Experience Design & AI Enablement
• Define and lead end-to-end digital transformation strategies with a focus on reimagining user experience, creating AI-enhanced customer journeys, and enabling hyper-personalization and intelligent automation.
• Champion research ops and design ops offerings and initiatives by institutionalizing scalable processes for user research, persona development, journey mapping, rapid prototyping, and design systems-leveraging AI-first approaches, and ensuring consistent, high-quality insights and experience design across digital banking and wealth management programs
• Lead UX/UI researchers and designers to craft seamless, adaptive, and predictive user experiences across digital channels.
• Establish and scale digital innovation labs and design sprints to accelerate ideation and solutioning.
• Translate emerging technologies (AI/ML, NLP, GenAI) into tangible business value through innovative digital products and services.

Consulting Delivery & Leadership:

• Oversee the delivery of complex, multi-stream experience design and digital programs, ensuring excellence in quality, budget, and stakeholder engagement.
• Serve as a trusted advisor to senior executives by guiding them through digital maturity assessments, roadmap development, and execution planning-anchored in AI-first experience design strategies that prioritize intelligent personalization, predictive user journeys, and adaptive digital interfaces.
• Lead cross-functional teams in agile environments, fostering a culture of experimentation, continuous learning, and customer obsession.
• Bridge business and technology by translating strategic goals and user experience ambitions into actionable initiatives with measurable outcomes.

People Development:

• Mentor and coach consultants and designers, cultivating the next generation of digital leaders who embrace and apply emerging technologies.
• Promote a culture of inclusion, collaboration, and design excellence across global teams.
• Encourage continuous learning and mastery in experience design, research operations, and AI-enhanced UX practices by creating structured learning paths, design critiques, and knowledge-sharing forums.
• Operationalize Talent Development in Design and Research Ops by implementing systems and rituals (e.g., design reviews, research share-outs, retrospectives) that embed growth, feedback, and operational excellence into the team's daily routines
• Cultivate global design thinking culture by applying design thinking principles across distributed teams, ensuring empathy, iteration, and user-centricity are embedded in every phase of delivery.

Business & Practice Development:

• Lead strategic pursuits and co-create proposals that articulate compelling value propositions.
• Build and nurture executive relationships with clients, fintech partners, and ecosystem collaborators.
• Drive account growth by identifying whitespace opportunities and shaping long-term digital transformation and experience design agendas.
• Shape the firm's AI-first, experience design and digital strategy offerings in financial services by developing proprietary frameworks, accelerators, and methodologies.
• Publish thought leadership on AI-driven UX, digital trends in financial services, and experience innovation.
• Represent Infosys Consulting at industry forums, client roundtables, and innovation summits.

Qualifications:

• 15+ years of experience in digital strategy and experience design and 5+ years working in consulting capacity, preferably at a top global consulting firm.
• Proven expertise in experience design, digital product management, and AI/ML applications in customer experience.
• Strong command of agile methodologies, design thinking, and digital delivery frameworks.
• Exceptional communication, facilitation, and executive engagement skills.
• Demonstrated ability to deliver and lead oral presentations, anchor business/design workshops
• Excellent client relationship management, executive presence, verbal, written and inter-personal communication skills
• Proven ability to lead projects, build strong and effective business relationships
• Have experience creating sales collateral and selling to clients.
• Highly motivated with strong analytical acumen and problem-solving skills
• Must be willing and able to travel depending on prospect and client requirements
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.