Senior SAP AMS Service Manager

r any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time."

Preferred Qualifications -

• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Cross functional SAP or ERP expertise with an ability to handle and manage a team of SAP functionals consultants, SAP technical consultants.
• Lead coordination with functional and technical support teams to ensure timely resolution of issues and service continuity.
• Track and report on service delivery performance, using SLA and KPI
• Identify and resolve any issues that may impact services delivery, working closely with Functional and technical teams to address the issue.
• Manage incident, problem, change, release, and service request processes
• Lead the automations to improve the operations efficiency
• Support the planning and execution of major releases, upgrades, and cutover activities.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.
• Must have more than 10 years of relevant experience in SAP S4 modules with 5 years as a Service Delivery Manager
• Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information at the Sr. directors/VP levels
• Must have Experience working with Nearshore and Offshore Delivery teams
• Strong background in SAP S/4HANA

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.