Senior SME / Architect - HRSD, ITSM

Architect - HRSD, ITSM

Location : Brisbane, Australia

Salary Range : AUD 150,742 - 171,215 (Annual Gross)

Developer - HRSD, ITSM serves as the subject matter expert in ServiceNow platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill.

Roles and Responsibilities:

• Enterprise Architecture Leadership: Lead the design and implementation of ServiceNow solutions aligned with business goals and IT strategies, ensuring architecture is scalable, secure, and aligned with industry best practices.
• Solution Design & Development: Design high-level architectures for complex ServiceNow implementations across multiple ServiceNow modules, ensuring optimal integration with other enterprise systems.
• ServiceNow Platform Governance: Define and enforce governance practices for ServiceNow platform, ensuring compliance with architecture standards, security protocols, and ServiceNow best practices.
• Technical Leadership & Mentorship: Provide technical leadership and mentorship to developers, administrators, and junior architects, ensuring team members adhere to architectural standards.
• Security & Compliance: Ensure solutions are designed with security, compliance, and data privacy in mind, adhering to regulatory standards and organizational policies.
• Project Management Support: Work closely with project managers to ensure that projects are executed according to agreed timelines and budgets, offering architecture guidance throughout the project lifecycle.
• ServiceNow Roadmap Development: Develop and maintain the ServiceNow roadmap, aligning it with business objectives and long-term technology strategies.
• Vendor and Partner Coordination: Work closely with ServiceNow partners and vendors to ensure seamless implementation of solutions and adherence to best practices.
• Documentation & Reporting: Prepare detailed architecture and design documentation, as well as executive-level reports and presentations to communicate technical strategies and outcomes to senior leadership.

Skill / Competencies / Experience:

ESSENTIAL

• Proven experience designing and implementing complex ServiceNow solutions.
• Expertise in ServiceNow platform, including ITSM, ITOM, ITAM, HRSD and other modules.
• Strong leadership skills with the ability to mentor and guide a technical team.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• 8+ years of experience managing the ServiceNow Platform
• ServiceNow Certified System Administrator (CSA) certification
• Good to have ServiceNow Certified Technical Architect (CTA) Certification is required.
• Excellent Analytical and time management skills
• Excellent communication skills both verbal and written in English
• Strong stakeholder relationship building skills
• Strong project management skills

PREFERRED

• At least 8+ years of experience in ServiceNow ITSM, HRSD support, Enhancements and implementation
• Strong communication skills, both written and verbal.
• Highly motivated self-driven with a positive attitude.

ADDITIONAL

• Excellent customer facing skills

• Excellent written and verbal communication skills

• Strong attention to detail and outstanding analytical and problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."