Service Desk Agent with German

Infosys

2.7

(23)

Timișoara, Romania

Why you should apply for a job to Infosys:

4.2/5 in supportive management

57% say women are treated fairly and equally to men

Ratings are based on anonymous reviews by Fairygodboss members.

Our STEM education and maker movement programs enable you to support a more equitable digital society

At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.

At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.

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Position summary

AQs, and training materials for end-users.
Escalation and Collaboration: Identifying and escalating unresolved issues to higher-level support teams while collaborating with other IT teams to ensure efficient problem resolution.

Skills and Qualifications:
Technical Proficiency: Strong understanding of computer systems, hardware, software, and network troubleshooting.
Problem-Solving Skills: Ability to analyze issues, identify root causes, and develop effective solutions.
Communication Skills: Excellent verbal and written communication skills to interact with users and document issues clearly.
Customer Service Skills: Patience, empathy, and a commitment to providing excellent customer service.
Organizational Skills: Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
Teamwork: Ability to work effectively as part of a team and collaborate with other IT professionals.