ServiceNow - ITSM/ITOM

RSD, ITSM

Location : Brisbane, Australia

Salary range: AUD 108,571- 119,893(Annual Gross)

Developer - HRSD, ITSM serves as the subject matter expert in ServiceNow platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill.

Roles and Responsibilities:

• Serve as a key team member in ServiceNow HRSD support team.
• Work on ServiceNow portal, Java script , UI Page.
• Support ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, reporting, etc.
• Lead effective communication between technical teams and stakeholders.
• Design, develop, troubleshoot, debug, and deploy technical solutions.
• Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outrage, system maintenance, testing etc.
• Remain current with industry trends to advise, advocate, and implement solutions.

Skill / Competencies / Experience:

ESSENTIAL

• Bachelors/master's degree in computer science, Information Systems, or Engineering
• At least 5+ years of experience in ServiceNow HRSD support, Enhancements and implementation
• Experience with at least one full cycle implementation of ServiceNow HRSD
• Excellent knowledge and experience in ServiceNow HRSD, Service portal, integration, reporting
• Excellent knowledge and experience in ServiceNow Portal, Javascript, Angular JS, HTML/CSS, etc.
• Proven ability to gather business requirements and translate them into functional and technical solutions
• Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
• Proven ability to maintain focus and work effectively with multiple demands
• Excellent analytical and time management skills
• Excellent communication skills both verbal and written in English
• Strong stakeholder relationship building skills
• Strong project management skills

PREFERRED

• At least 5+ years of experience in ServiceNow HRSD support, Enhancements and implementation
• Strong communication skills, both written and verbal.
• Highly motivated self-driven with a positive attitude.

ADDITIONAL

• Excellent customer facing skills

• Excellent written and verbal communication skills

• Strong attention to detail and outstanding analytical and problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."