SmartComm Developer

Developer with specialization on SmartCOMM CCM Product, SmartIQ and Java

Job Summary: We are seeking an experienced SmartComm Developer to join our team. The ideal candidate will have a strong technical background in SmartComm, with the ability to lead and manage the development of highly personalized and targeted customer communications. This role involves working closely with stakeholders, coordinating with offshore teams, and ensuring the successful delivery of projects.

Roles and Responsibilities:

• Analyze business requirements and develop SmartComm forms and templates.
• Conduct unit testing and support end-to-end testing and business validation.
• Participate in meetings with stakeholders and clients to gather requirements and provide updates.
• Coordinate daily with offshore team members and onsite lead/architect.
• Collaborate with the offshore team and client business stakeholders to ensure project alignment.
• Manage deliverables and consolidate form templates.
• Provide technical guidance and mentorship to junior developers.
• Ensure the quality and timeliness of project deliverables.

Skill / Competencies / Experience:

ESSENTIAL

• Extensive experience in SmartComm development and SmartIQ (additional secondary skill).
• Strong technical, conceptual, and developmental skills.
• Proven ability to create, manage, and deliver personalized customer communications.
• Experience in the insurance, banking, or healthcare industries is a plus.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment and manage multiple priorities.

PREFERRED

• Knowledge of other customer communication management (CCM) platforms.
• Experience with Agile methodologies.
• Familiarity with cloud-based solutions and integrations.

ADDITIONAL- Excellent customer facing skills

• Excellent written and verbal communication skills

• Strong attention to detail and outstanding analytical and problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."