Team Lead
United Kingdom (Remote)
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
#146096BR
Position summary
ty, implementing process improvements where necessary
- Maintain strong relationships with clients, providing regular updates and performance reporting
- Ensure compliance with company policies, client requirements, and relevant UK regulations including p11d process
- Drive continuous improvement initiatives to enhance efficiency, accuracy, and customer experience
- Collaborate with internal stakeholders (HR, Finance, IT) to optimise service delivery
- Support onboarding of new processes and transition of services to offshore
Required Skills & Experience:
- Proven experience in a team leader role within the outsourcing, shared services, or BPO environment
- Strong operational knowledge of travel, expense, benefits, and/or fleet management services
- Hands-on experience with Concur (SAP Concur) is essential
- Demonstrated ability to manage SLAs, KPIs, and client relationships
- Excellent problem-solving and decision-making skills
- Strong people management and coaching capabilities
- High attention to detail and commitment to quality and compliance
- Proficiency in MS Office and service management
Personal Attributes:
- Strong communication and stakeholder management skills
- Proactive, organised, and results-driven
- Ability to work under pressure and manage competing priorities
Customer-focused mindset with a commitment to service excellence
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.