Tech Support
Mexico City, Mexico
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
#144358BR
Position summary
escalation protocols.
- User Experience: Deliver a professional and consistent user experience by adhering to approved scripts, knowledge base articles, and quality standards.
- Procedures Manual: Develop and appropriately update and maintain a Procedures Manual, subject to client's approval. Implement necessary changes or additions to the Procedures Manual identified by client that it deems appropriate.
Primary responsibilities Key attributes/skills Scope & autonomy
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Provide real-time technical assistance; capture and log incidents in ServiceNow; use approved scripts/KB; escalate as per protocol; maintain SLA/KPI performance.
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Strong written communication; ServiceNow proficiency; multitasking; basic troubleshooting skills; adherence to scripts/KB.
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Operates within L1 scope using KB/SOPs; resolves standard issues; escalates complex cases; accountable for SLA adherence.
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.