Technical Process Specialist
Jyväskylä, Finland
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
#145393BR
Position summary
scanners, and peripherals
- Diagnosing and resolving issues across Windows, macOS, Microsoft 365, and business-critical applications
- Troubleshooting LAN, WLAN, and VPN connectivity issues
- Performing preventive maintenance on IT equipment
- Managing deployment and decommissioning of IT hardware
- Providing timely, clear, user-friendly technical support
- Documenting support activities and asset movements in the ticketing system
- Escalating complex issues to specialized teams (network, systems, server)
- Following IT policies, security standards, and compliance guidelines
- Occasionally traveling (3-4 times per month within 20-30 km) to provide onsite support
- Offering secondary VIP support in line with SOPs and training
What You Bring:
We'd love to hear from you if you have:
- 3-4 years of experience in IT support or a similar role
- Strong knowledge of Windows and macOS
- Hands-on experience handling hardware and software troubleshooting
- Understanding of TCP/IP, DNS, DHCP, WLAN
- Familiarity with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams)
- Excellent diagnostic and problem-solving abilities
- Strong communication skills - able to explain technical concepts clearly
- Ability to work independently and prioritize tasks effectively
- Physical ability to lift and move IT equipment (PCs, monitors, etc.)
- Fluency in Finnish plus English
- Mandatory valid driver's license
Why Join Us:
- Opportunity to work with modern technologies
- Collaborative and supportive team culture
Growth opportunities within a dynamic IT environment
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.