Technical Process Specialist- Support Engineer
Paris, France
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
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Position summary
and Advice** : Provide advice, training, and corrections (permanent or temporary) to users
- Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements
- Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
- Training and Advising Colleagues : Provide advice, training, and corrections to colleagues
Required skills:
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions
- Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- French min C1 level
- Incident Resolution : Proficiency in incident resolution , requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.