Technical Support Engineer| Automic Workload Automation (UC4)| Marseille

omation (UC4) tools and processes.
• Agent, Workflows and Jobs management and Configuration.
• Monitor and troubleshoot automation workflows to ensure smooth operation.
• Incidents logged in ServiceNow must be addressed in real-time.
• Assist end-users with issues related to job scheduling, dependencies, and workflow orchestration.
• Perform regular system checks and maintenance to ensure optimal performance.
• Document and communicate findings, upgrades, and troubleshooting steps to colleagues and management.
• Collaborate with different departments to ensure seamless integration of automation processes.
• Data analysis and customization wherever possible.
• Document issues and new learnings to facilitate continuous improvement.
• Lead the team and provide training to ensure they become self-sufficient in handling issues independently.

Technical Skills:

Automic, SQL.

Required Skills & Experience:

• Expertise in Automic, SQL, Windows, Linux, Scripting, Job Scheduler.
• Proven experience with Automic Workload Automation (UC4).
• Strong understanding of scheduling concepts, job dependencies, and workflow orchestration.
• Extensive hands-on experience with the ServiceNow ticketing tool.
• Excellent communication skills for interacting with various levels of the organization.
• Ability to troubleshoot and resolve technical issues efficiently.
• Proven experience in leading and managing teams, ensuring effective collaboration and issue resolution.
• Ready to learn new technologies.

Preferred

It would be beneficial to have the following additional skills.

• Application data integrations, Informatica, BI, RunMyJobs by Redwood etc.

Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.