Technology Analyst

ntation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.**

Job Title: Technology Analyst

Location-Wroclaw-on-site

Requirements:

• IT Support Management Skills on End user computing and Networking

• Problem Management skills to identify the problem, analyze and work towards resolution.

• IT Asset Lifecycle Management

• Client, Supplier and Stakeholder management skills

• Analytical and Reporting skills

• Planning and Organizing

Responsibilities:

• business requirements and develop IT solutions that meet those needs.

• implement, and maintain IT systems and resolve IT problems with stakeholders to gather requirements and provide updates on projects.

• Supporting with onboarding, offboarding and provisioning of new equipment using AutoPilot and Intune

• Setting up and provisioning mobiles on Apple for Business and Intune. Setting up Android phones on Intune where required

• Monitoring and performing housekeeping on Endpoint Manager, Defender, O365 and Azure

• Supporting weekly guest WiFi provisioning on Ruckus when required

• Managing tickets and ensuring tickets are kept up to date following ITIL processes.

• Maintaining Microsoft web filter and following the correct process to allow specified URLs.

• Managing secure printing setup on Ricoh printers

• Setting up new Server 2019 & Server 2022 and troubleshooting when issues occur

• Troubleshooting local Cisco network issues

• Managing Teams VC Rooms and regularly checking for connectivity and health

• Assisting the IT manager & IT director with projects and tasks, managed via a project tracker.

• Troubleshooting issues on Windows 10 & 11 on Lenovo and HP laptops

• Maintaining asset register

• Maintaining knowledge base on ITSM system when required

• Planning and future business requirements in a cost-effective manner

• Managing IT projects to meet predefined objectives.

• Proactive monitoring and maintenance of all production systems

• Work within a team to deliver to agreed SLAs.

• Investigate complex service problems, recommend solutions, and follow formal procedures to plan, test and implement proposed solutions.

• Support of Windows Server based applications

• Mentor & provide support to the team.

• Liaise with external support providers through to resolution.

We offer:

• Remote work from Poland
• Multisport card and My Benefit program
• Free medical care
• Career in the multinational company
• Opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Salary adequate to your competencies + quarter bonus
• Training program