Technology Specialist - IT Service, Support and Operations

d solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

• Roles and Responsibilities:

• IT Support to users, both based out of the office and working at Client or remote locations.

• Install, configure, manage IT Infra covering all services managed by CCD, across the region.

• Ensure all IT devices are compliant with latest patches, OEM supported OS/HW/SW.

• Knowledge and troubleshooting skills of End user computing Hardware, Operating System, Applications

• Handle laptop, desktop, mobile (includes Tring), service requests and incidents, for local and remote users.

• Provide new hire onboarding support (local at site and remote over WebEx), to configure laptop and basic IT services.

• Aligning to Service Support processes and working with stakeholders on this regard.

• Prepare systems & infrastructure in alignment to IT and Information security guidelines.

• Coordinating with ISPs during link outages and ensuring restoration of services.

• Network Management (e.g. Cisco Switches and Routers, Wireless Access Networks, Checkpoint Firewall) and troubleshooting skills.

• Managing the Regional MPLS infrastructure and COS management & routing.

• Managing LAN/WAN & WLAN infra across the Region.

• Managing the client connectivity for the region and firewall management for the region.

• Ensuring the systems in the locations are compliant with respect to Security KPI's.

• Handling Audits and ensure addressing the findings.

• Business Continuity Management activities for the IT Infrastructure and services delivered from the location.

• Assets inventory management related activities.

• Co-ordination with vendors & service providers for obtaining equipment quotes based on regular/specific project needs.

• Participate and provide inputs on Budgeting for IT Infrastructure at the location.

• Perform project management & implementation activities for new infrastructure setup or upgrade of existing infrastructure

• Working with stakeholders from Delivery, Facilities, Information Security Group, Client, Suppliers and Internal teams.

• Identify areas of opportunities and develop a business case for review, sign off and implement.

• Skills /Competencies:

• Essential Skills:

• IT Support Management Skills on End user computing and Networking

• Problem Management skills to identify the problem, analyze and work towards resolution.

• IT Asset Lifecycle Management

• Client, Supplier and Stakeholder management skills

• Analytical and Reporting skills

• Planning and Organizing

• Preferred skills

• Business Continuity Management activities for the IT Infrastructure and services delivered from the location.

• Participate and provide inputs on Budgeting for IT Infrastructure at the location.

• Perform project management & implementation activities for new infrastructure setup or upgrade of existing infrastructure

• Additional Skills:

• Analytical and Reporting skills

• Planning and Organizing

• Stakeholder Communication skills

Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.