Customer Service Representative-FS

th a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We're looking forward to getting to know you!

Job Sum m ar y

The Customer Service Representative - Field Services (CSR-FS) position provides administrative support, customer service and maintenance solutions to residents and other stakeholders in a fast-paced, high volume environment. The CSR-FS manages the day-to-day service dashboard, bids and work order approvals, while supporting the needs of the Rehab, Turns and Maintenance (RTM) team. This position reports directly to a Regional Manager.

E s s ent ia l Job Duti e s a nd Res p on s i b i l i ti e s

• Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations and other communications

• Review turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions

• Utilize reporting to monitor performance and compliance

• Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency

• Review and approve/decline work order proposals within approval limit, verifying proper scope, documentation, and pricing

• Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner

• Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal

• Reschedule in-home work orders directly with resident when necessary

• Serve as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communication

• Meet with and assist residents with resolving escalated maintenance issues Schedule new and pre-acquisitions budget walks to be performed by Superintendents as well as resident orientations and pre move-out visits with resident

• Perform other duties as assigned

E duc a ti o n a nd / o r Ex p e r i ence

• High school Diploma or GED

• Minimum 2 years of customer service, administrative experience

• Experience in property management or maintenance is preferred

Compensation and Benefits

To attract and retain top talent, were pleased to offer competit i ve compensation and benefits including:

• Competitive pay starting at $21 p/hour

• Annual bonus program

• Health, dental, vision and life insurance

• Generous paid time off plans inclu d e vacation accrual, sick time, standard holidays and floating holidays

• 401(K) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre and Post-Covid)

S k ill s / Spec ializ ed Kn o wl e dge

• Works well under pressure

• Excellent organizational skills with a high level of attention to detail

• Strong verbal and written communications skills

• Effective customer service and conflict resolution skills

• Works collaboratively with team members

• Intermediate proficiency in MS Word, Excel, Outlook and Adobe

• Effective problem-solving skills

Required Licenses or Certifications

• None

Other Requ i r e m en t s

• Must maintain professional appearance.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Phys i cal and Mental De m a n d s

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to re ac h i ng, st oo p i n g, standing, and walking . This position requires the ability to talk, h e a r , c o m p a re , c o m put e , c o m p il e , c o p y, a n a l yz e , c o or d i n a t e , s y n t h e s i z e , n e g o t i a t e a n d c o m mun i cat e. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

W o r k E nv ir on m ent

S t a nd a r d o f f i ce w o r k i n g e n v i ron me n t that may be busy and noisy at times.

Salary Range
$18.01 - $31.21

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected] .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
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