Customer Service Representative - FS

es:

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications

• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency

• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action

• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing

• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner

• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal

• Performing other duties as assigned

Your Experience Includes

• High school Diploma or GED

• Proven experience in customer service or administrative functions

• Experience in the property management or maintenance industry is helpful

• Excellent organizational skills with a high level of attention to detail

• Strong verbal and written communications skills

• Effective customer service and conflict resolution skills

• Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a workplace but a possibility place. We offer each new associate:

• Competitive pay and an annual bonus program for all associates

• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays

• 401k with matching company contributions

• Awesome work environment with casual dress

• Team events and gatherings

• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Build a foundation here and apply today!

Salary Range
$16.37 - $28.38Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected] .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.