#R4049
ion. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We're looking forward to getting to know you!
Job Sum m ar y
The primary function of this position is to provide high level customer service to residents in a fast-paced, high- volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions. The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment. This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.
E s s ent ia l Job Duti e s a nd Res p on s i b i l i ti e s
Create and maintain a high service, customer-focused environment
Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care
Accept rent payments and forward to Assistant Portfolio Manager
Completes resident welcome calls and emails and creates smart home accounts
Processes HAP applications and assist with communication to Housing Authority
Perform outbound delinquency calls to residents for rent collections
Assist in managing resident responsible HOA Violations
Maintain awareness of ongoing expectations and changes that occur
Monitor and work thru all action items on the CSR-PM dashboard in Salesforce
Perform other duties as assigned
E duc a ti o n a nd / o r Ex p e r i ence
High school or GED
Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
Previous experience using property management software
S k ill s / Spec ializ ed Kn o wl e dge
Ability to work well under pressure and handle escalated calls with a calm demeanor
Possess strong communication and problem-solving skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Excellent organizational skills
Strong communication skills, both verbal and written
Ability to write clear and concise correspondence
Work collaboratively with team members
Other Requ i r e m en t s
Must maintain professional appearance.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Phys i cal and Mental De m a n d s
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to re ac h i ng, st oo p i n g, standing, and walking . This position requires the ability to talk, h e a r , c o m p a re , c o m put e , c o m p il e , c o p y, a n a l yz e , c o or d i n a t e , s y n t h e s i z e , n e g o t i a t e a n d c o m mun i cat e. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
W o r k E nv ir on m ent
S t a nd a r d o f f i ce w o r k i n g e n v i ron me n t that may be busy and noisy at times.
Salary Range
$18.01 - $31.21
Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected] .
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.