Director, Operations

p on s i b i l i ti e s**

• O v e r see o v er a l l f i n a n c i a l p er f or m a n ce o f as s i g ne d m a r k e t . P r o v i d e g u i d a n ce t o a l l d e p a r t me n t l e a d er sh i p w i t h in th e m a r k e t .

• D i re ct p or t f o li o m a n a g e ment t o ac h i e ve c o m p a n y a nd/ o r o w n e r f i n a n c i a l a n d bu s i n e ss o bj e c t iv e s.

• R e s p o n s i b l e f o r o v e r a l l p or t f o li o p er f or m an ce th r o ug h re v i e w o f m a r k e t i ng , p r i c i n g a n d f i n a n c i a l strategies , a s w e l l a s re v i e w o f m a i nt e n a n c e /r e h a b - r e l a t e d e x p e n ses.

• O v er s e e a n d as s i st i n pr e p a r i n g a nnu a l b u dg e t s, bu s i n e ss p l a n s a n d f o re ca s t i n g th ro ugh o u t th e y e a r .

• O v er s e e cus t o m e r se r v i ce fu n ct i o n f o r r e si d en t s , v e ndo r s , br o k e r s a n d o w n e r s.

• D i re ct o v e r s i gh t o f r e s i d e n t sat i s f act i o n a n d r e ten t i o n .

• As s i st a l l a re a l e a d er s a s n ee d e d , pe r t a i n i n g t o a l l asp e c t s o f th e bu s i n e s s .

• Perform other duties as assigned

E duc a ti o n a nd / o r Ex p e r i ence

• Bac h e l or ' s d e g r e e i n B u s i n e ss Ma n a ge ment p r e f e r r e d .

• Se ve n o r m o r e y e a r s o f e x p er i e n ce i n a p ro p er t y m an a g e ment l e a de r sh i p p o s i t i o n o v e r a t e am o f i n d i v i d u a l s.

• R e a l E s t a t e L i c e n se re q ui re d .

S k ill s / Spec ializ ed Kn o wl e dge

• Abilit y t o re a d , w r i t e , u n d e r sta n d a n d c o m mun i cate i n E ng l i sh.

• Abilit y t o u se a pe r s o n al c o m put e r a n d h a s w or k i n g k n o w l e dg e o f O ut l oo k, M i c r o s o ft Word and Excel.

• Abilit y t o u se g e n er a l o f f i ce e qu i p men t , such as t e l e ph o n e , fax m a ch i n e , p r i nt er , a n d c o p i e r .

• E x c e ll e n t cu s t o mer se r v i ce a n d i n t er p er s o n a l s k il l s; a b il i t y t o r e l a t e t o o th er s .

• P ro f e s s i o n a l v er ba l a n d w r i t t e n c o m mu n i cat i o n s k il l s.

• Abilit y t o e f f e ct i v e l y c o m m u n i cate w i t h a d i v er se w or k for c e .

• S t ron g or g a n i z a t i o n a l a n d t ime m a n a g e me n t s k il l s.

• Abilit y t o p er f or m a d v a n c e d m ath e m at i c a l a n d ac co unt i n g f u n c t i o n s.

• Abilit y t o r e ad a n d c o m pre h e n d f i n a n c i a l s t a t e m e nt s, su c h as p r o f i t a n d l o ss sta t e m e nt s, g e n er a l l e d g er s, budg e t s, e t c.

• C o m pr e h e n s i o n o f f e d e r al f a i r h o u si n g l aws a n d a n y a pp l i cab l e l o cal h ou s i n g p ro v i s i o n s.

• Abilit y t o fa c i li t a t e pr e s ent a t i o n s o r s p e ak i n pub l i c t o l a r g e gr o up s o f p e o p l e .

• M u st b e p ro a ct i v e , s e l f -d i re ct e d a n d h i g h l y mo ti va t e d .

• Abilit y t o m u l t i -t ask.

• Abilit y t o m a ke qu i ck a n d e f f e ct i ve d e c i s i o n s.

• Abilit y t o a n a l yze a n d r e s o l ve p ro b l e m s .

• Abilit y t o c o p e w i t h a n d d e fuse s i tu a t i o n s i n v o l v i n g a n g r y o r d i f f i cu l t p e op l e .

• Abilit y t o n e g o t i a t e , i n f l ue n ce a n d g a i n c o n s e n s u s.

• Abilit y t o su c ces s fu ll y d e l e g a t e .

• Abilit y t o m an a g e a t e a m.

• Abilit y t o c o ndu ct i nt er vi e w s .

• Abilit y t o t r a i n .

• Abilit y t o s e t a n d me e t g o a l s.

• Abilit y t o c o n s i st e nt l y me e t d e a d l i n e s.

• Abilit y t o m a i nt a i n f l e x i b i l i t y a n d c r e a t i v i t y i n a v a r i e t y o f s i t u a t i o n s.

• Abilit y t o m a i nt a in c o n f i d en t i al i t y.

• Abilit y t o d r i ve an a uto mob i l e .

• Abilit y t o t r av e l o n a l l f o r ms o f c o m me r c i al t r a n s p or t at i o n .

Required Licenses or Certifications

• C u r r e n t d r i v er' s l i c e n se a n d a ut o mob il e i n sura n c e .

• R e a l e st a t e l i c e n se r e qu i re d .

• O th e r l i c e n se a nd/ o r c e rt i f i ca t i o n s as re q u i re d b y sta t e l aw.

Other Requ i r e m en t s

• Must maintain professional appearance.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• M u st b e a vai l a b l e a n d re ac h a b l e at a l l t i mes v i a ph o n e o r p a ge r , e x ce p t du r i n g a pp ro v e d t i me o f f .

• E x t e n s i ve t r av e l will b e re q u i r e d .

• M u st h ave r e li a b l e v e h i c l e t r a n sp o r t a t i o n t o c o n du ct r e v i e ws at a n y h o me w i t h as so c i a t e s as s ch e du l e d .

Phys i cal and Mental De m a n d s

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to re ac h i ng, st oo p i n g, standing, and walking . This position requires the ability to talk, h e a r , c o m p a re , c o m put e , c o m p il e , c o p y, a n a l yz e , c o or d i n a t e , s y n t h e s i z e , n e g o t i a t e a n d c o m mun i cat e. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

W o r k E nv ir on m ent

S t a nd a r d o f f i ce w o r k i n g e n v i ron me n t that may be busy and noisy at times.

Salary Range
$98,775.00 - $171,210.00

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected] .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
#LI-SG1