Manager - Knowledge Management

ponsibilities:**

• Define and execute Knowledge Management strategy, governance, and processes.

• Build and maintain enterprise knowledge portals and CMS platforms.

• Lead content structuring, taxonomy, metadata, and information architecture.

• Drive a culture of knowledge creation, sharing, and collaboration across business units.

• Drive adoption through analytics, user engagement, and awareness programs.

• Partner with global stakeholders and leadership teams to deliver KM solutions across Global Operations and Support teams.

• Lead employee awareness, communication, and engagement initiatives to promote KM tools and programs.

• Act as a trusted advisor for content and knowledge-related initiatives.

Skills & Tools:

• Content and Knowledge Management: Strategy, governance, content lifecycle, knowledge harvesting, information architecture, metadata, and taxonomy

• Communication: Strong stakeholder management and cross-functional collaboration

• KM tools like SharePoint, CMS, Web analytics, and Power Apps/Automate

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