Clinical Support Manager

Johnson & Johnson

4.2

(92)

North Ryde, Australia

Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.
  • #2406227784W

    Position summary

    This is a field based, HCP facing role that includes onboarding support for surgeons and their surgical teams, ensuring a smooth integration of PCIOLs into their practice. Additionally, offer responsive, referral-based support to address unexpected challenges or

    provide expert guidance, enabling customers to confidently manage the transition to PCIOL technology and deliver optimal patient outcomes.

    RESPONSIBILITIES

    • Support the development and execution of on-boarding support / accreditation for surgeons and surgical teams initiating PCIOL use, in partnership with the sales team and customers.

    • Reactively support surgeon and surgical team's confidence & knowledge as required to adequately manage the transition to PCIOLs, optimize patient outcomes and address unanticipated outcomes.

    • Partner with the Refractive Specialist and sales team members to identify customers needing additional clinical support, and to respond to situations when/as required, prioritizing support as required.

    • Oversee registrar education program including the science of lens technology and Toric / PCIOL /

    Phaco confidence development programs in / with teaching facilities.

    • Provide additional support for internal team training as required by the Professional Education Manager.

    • Customer education support as required by the Professional Education Manager.

    Qualifications

    ABOUT YOU

    • Preferred education: Orthoptics or Optometry qualification.

    • Required Industry Experience: Extensive experience in ophthalmology practice, particularly in supporting the use of presbyopia correcting technology.

    • Expertise should include patient counseling, biometry, topography, intraocular lens (IOL) calculations, and subjective refraction.

    • 5+ years Ophthalmology and/or Optometry essential.

    • Previous experience in education or sales may be beneficial.

    COMPANY CULTURE

    • Competitive remuneration package.

    • Continuous training and support.

    • Award-winning leadership development programs.

    • Inclusive, flexible, and accessible working arrangements.

    • Equal opportunity employer supporting diversity and inclusion.

    WHY CHOOSE US:

    • Competitive remuneration package and continuous training.

    • Supportive environment with award-winning leadership development programs.

    • Inclusive, flexible, and accessible working arrangements for all.

    OUR BENEFITS:

    • Up to 18 weeks of parental leave to support new parents.

    • 4 days of volunteer leave to give back to the community.

    • Option to purchase up to 2 weeks of additional annual leave for extra time off.

    • Enjoy a dedicated Wellbeing Day to prioritize self-care.

    • Global Wellness Reimbursement of $720 per year for healthy eating, exercise, or mindfulness activities.

    • Access to an Employee Assistance Program for personal and professional support.

    • Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.

    • Life insurance coverage for added peace of mind.

    And much more...

    The closing date for applications is: 24 th Jan 2025

    For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

    We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

    At Johnson & Johnson, we all belong.

    Great Place to Work® Certified- 2024

    Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

    Johnson & Johnson - Australia and New Zealand was certified as a Great Place to Work® in ANZ in its first year of participation.

    Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

    Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.