EMEA, Benefit Administration Specialist with French

to employee life cycle management, also for ensuring compliance to the defined processes when engaging with the various end users (employees, managers, other GS and BU departments, suppliers). Last but not Least, YOU will follow HR processes, policies and legislation.

The responsibilities & the impact YOU will have:

• Receive, assign, update, classify, process cases in case management application for one or more processes

• Identify case challenges and opportunities, and escalate to the supervisor/manager if needed

• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation

• Responsibility for delivering upon agreed SLAs

• Ensuring policy and legal compliance

• Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.

• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference

Qualifications

We would love to hear from YOU, if you have:

• Associate's/Bachelor's Degree

• 2-4 years of related experience

• Language's skills: fluent English (oral and written) + fluent French (oral and written); Ukrainian language as a benefit

• Excellent communication (oral and written) skills

• Service Center experience, HR and/or Payroll, Procurement or Finance is a plus

• Ability to perform administrative activities

• Customer service skills

• Computer knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)

This is what awaits YOU at J&J:

• An opportunity to be part of a global market leader.

• A dynamic and inspiring working environment.

• Many opportunities to work on challenging projects and assignments.

• An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference

• Possibilities for further personal as well as professional development.

• Many employees benefits:

o 5 weeks of vacation, home office, flexible working hours, sick days

o Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card

o Contribution for: Prague public transportation, language study, illness leave, pension contribution,

o Refreshment in the workplace, company gym, free sports activities, corporate events

Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we in Egypt are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"