LEARNING PRODUCTION SPECIALIST, J&J LEARN - EMEA

& Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota, and Tampa, as well as in local country-based hubs. As the Learning Production Specialist, you are part of the J&J Learn Global Service Center learning and development ecosystem that empowers employees to author a balanced career. In this role, you will coordinate and support all aspects related to onsite and virtual learning production delivery, resolve issues before they arise, and focus and contribute as needed. You will provide support for developing an outstanding learning experience while maintaining the White Glove Globe service and Global learning expectations. We are looking for someone who is passionate, energetic, and agile and who acts professionally while demonstrating a clear communication style.

The responsibilities & the impact YOU will have:

• Act as an onsite and virtual operations subject matter expert and key POC for the coordination and production of J&J programs.

• Integrate into key business operational processes, as required, to effectively understand the needs of the course owners of the programs of our virtual and onsite production end-to-end learning delivery operation.

• Support the ongoing development, deployment, and continuous improvement of our new Onsite Production Capability actively collaborating and communicating with course owners and project team.

• Handles the operational execution and others such as guest arrival scheduling, procedures, program materials, initial planning, and execution to post-event review.

• Establishes and maintains relationships with catering vendors to ensure all menus are crafted and flawlessly implemented based on the program's nutrition guidelines as well as guest dietary allergies and preferences.

• Ensures a high-quality, engaging, and memorable experience for all event participants. This includes handling the event ambiance, ensuring high-quality presentation materials, and fostering positive interactions throughout the event.

• Supports the development of J&J Learn Campus marketing material, e.g., stand-up banners, leaflets, etc. ensuring that they conform to J&J aesthetic and design principles.

• Will produce VILT sessions including the following tasks: take attendance, run interactive tools such as breakout rooms and polls, answer learner questions in the chat, generate and distribute links, troubleshoot issues, run chat, and support facilitator with activities and instructions.

• Communicate and interact effectively with customers and team members of the Global Services HR team(s); develop credibility and trusted mutually respected relationships across regions and areas.

• Ensures all event activities align with relevant laws, health and safety regulations, organizational policies, and cultural considerations.

• Helps identify critical gaps and improvements needed for existing enterprise systems that result in an improved learner experience.

Qualifications

We would love to hear from YOU, if you have:

• Bachelor's Degree in Event Management, Hospitality, Business Administration, or a related field is required.

• A minimum of two (2) years of related experience is required.

• Strong interpersonal skills, attention to detail, and follow-through to resolve any outstanding issues.

• Apply project management skills (Lean, FPX, Agile, etc.) to effectively deliver global onsite operations support, on time and as expected.

• Strong business insight and teamwork skills with a focus on vendor relations.

• Ability and willingness to travel and work flexible hours, including evenings and weekends.

• Excellent communication skills, and ability to challenge others to think through problems, improvement opportunities, solutions, and plans, while providing excellent customer service and flawless partnership.

• Multicultural mentality and comfortable to adjust to different time zone impact for meetings and travel schedules.

• Proficient in digital tools, data analysis, visualizations and business intelligence concepts is preferred.

• Vendor management experience is preferred.

Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"