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rowth Delivery & Operations is responsible for end-to-end management and center success for New Centers, Acquired Centers and centers going through significant reopening process. Our work extends across childcare brands including KinderCare, KinderCare at Work and Crème de la Crème. Within our team, Center Success Managers focus on serving a portfolio of projects from risk assessment to initial scoping and kick off to center readiness for the fleet. The Center Success Manger is passionate about family and staff experience while ensuring timeline adherence, performance against success metrics and managing internal partners against agreed upon service level agreements.
Responsibilities:
Create custom Center Success Plan for New Construction centers in partnership with Growth Operations Manager
Manage center success for both New Construction and Acquisition centers from project kick off through graduation to the fleet
Connect weekly with Center Directors to ensure clear communication of progress and timelines
Facilitate operational team building through coordination of operational business partners between teams
Manage project dependencies, milestones, and critical path
Customize project approaches to achieve desired outcomes, timelines, and project budgets
Control and track changes to scope, schedule, quality/experience, issues, and risk
Qualifications
5+ years of project management experience
Ability to create clear visuals to help others understand timelines and goals
Ability to build rapport and trust across business partners
Highly collaborative working style and ability to listen, understand, influence, and prioritize competing needs
Experience with Smartsheet highly desired
Experience working in childcare center operations desired
Ability to travel 10-15% of the time to sites located in and out of state as required
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
Know your whole family is supported with discounted child care benefits.
Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
Feel supported in your mental health and personal growth with employee assistance programs.
Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.