Defense Red Switch Network (DRSN) Support Technician 4

Leidos

4.1

(20)

O'Fallon, IL

Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.
  • #R-00158863

    Position summary

    ) Support Technician 4 at Scott AFB, IL.**

    Job Responsibilities:

    Responsible for performing, training team and developing processes for the following duties:

    • Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform

    • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

    • Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.

    • Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.

    • Proactively monitor network alarms across platform specific network management tools.

    • Support all customers to include providing global situational awareness support.

    • Verify that service has been restored upon resolution of all customer-initiated tickets

    • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

    • Proactively monitor network alarms across platform specific network management tools.

    • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

    • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.

    • Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.

    • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.

    • Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies

    • Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

    Minimum Qualifications:

    • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.

    • Able to work in a 24x7 shift work environment.

    • Must have an active DoD TS/SCI security clearance.

    • Requires general understanding of both voice infrastructure and IP network topologies.

    Desired Qualifications

    • Tech control facility or cyber transport experience

    • Circuit actions experience

    • Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.

    • Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

    • Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

    GSMO

    Original Posting:
    May 7, 2025
    For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

    Pay Range:
    Pay Range $50,050.00 - $90,475.00

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.